FREQUENTLY ASKED QUESTIONS
Ordering
How do I place an order?
Simply browse our catalog, add items to your cart, and complete checkout. You'll receive an order confirmation email once your purchase is complete.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, contact us as soon as possible at varepets@gmail.com and we'll do our best to accommodate changes or cancellations.
Shipping
How long does shipping take?
Delivery times vary by product and are outlined in our Shipping Policy. Most orders arrive within the estimated window shown on each product page.
Do you ship internationally?
Currently, we ship within the United States. [Ajustar si envías a otros países.]
How can I track my order?
Once your order ships, you'll receive a tracking number by email so you can follow its journey.
Returns & Refunds
What if my item arrives damaged or defective?
Contact us within 7 days of delivery at varepets@gmail.com with your order number and photos. We'll offer a replacement or full refund.
Can I return an item if I change my mind?
Because many products ship directly from our suppliers, we're currently unable to accept change-of-mind returns. Please review product details carefully before ordering. See our full Return & Refund Policy for details.
Products
Are your products safe for pets?
We carefully select products from trusted suppliers, prioritizing quality and safety for a wide range of pets.
Do you offer products for pets other than dogs and cats?
Yes! We carry products across seven categories: dogs, cats, birds, fish, small animals, reptiles, and other pets.
Payment
What payment methods do you accept?
We accept all major credit/debit cards and other secure payment options available at checkout.
Is my payment information secure?
Yes, all transactions are processed through Shopify's secure, encrypted checkout system.
Still have questions?
Reach out anytime at varepets@gmail.com — we're happy to help.